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Quality Policy

It is the Policy of Ponder Construction to provide a level of service that meets or exceeds our customer’s expectations.
 
The Quality Objectives will encompass;

  • Continual improvement of quality performance, by way of setting clear objectives and regularly monitoring progress against them.
  • Educate and train employees in quality issues.
  • To develop a greater understanding of customer requirements.
  • To develop products and services where reasonably practicable to meet customer needs.
  • To encourage high quality standards from all suppliers and contractors.

Through our Quality Management System, we are able to monitor the quality of the service we provide.  By monitoring the quality of our service, it will help us to maintain, improve and develop our business.

Competent staff to ensure that policies and procedures are adhered to will carry out regular audits of our Quality Management System.  The implementation of corrective action, whether from internal audits, management reviews or customer feedback, is seen as a vital part in the continuous improvement process.

We are committed to the ongoing training and development of our staff in order to enable them to carry out their tasks competently and safely.  We continuously monitor and review the training needs of our staff and review their progress as part of the annual staff appraisal process.

 

Nigel Ponder MD Ponder Construction